Política de envío

SHIPPING POLICY

ORDER PROCESSING

Orders are typically processed within 1 to 3 business days, excluding weekends and holidays. Processing time is separate from delivery time.

You will receive a confirmation email after placing your order. Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

SHIPPING DESTINATIONS

VETTA XIII currently ships within the United States only. We do not currently offer international shipping.

SHIPPING COST

We offer free standard shipping on eligible orders within the United States. The shipping cost displayed at checkout will be the final applicable shipping charge.

ESTIMATED DELIVERY TIME

Standard delivery is estimated to take 7 to 15 business days after the order has been processed.

Delivery dates are estimates and are not guaranteed. Delays may occur because of carriers, weather, holidays, customs processing, supplier delays, high order volume, or other circumstances outside our reasonable control.

TRACKING

Tracking information may take several business days to update after an order ships. If your tracking number does not immediately display movement, please allow additional time for the carrier to scan and update the package.

MULTIPLE PACKAGES

If an order contains multiple products, the items may be shipped separately and may arrive at different times. You may receive more than one tracking number at no additional shipping charge.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your address, contact us immediately at vettaxiii.store@gmail.com. We cannot guarantee that an address can be changed after an order has entered processing or has been submitted to the supplier.

VETTA XIII is not responsible for delays, failed deliveries, or additional costs caused by an incorrect or incomplete address provided by the customer. If a package is returned to the sender, additional shipping charges may apply before it can be resent.

DELAYED, LOST, OR DELIVERED PACKAGES

If your package is significantly delayed or tracking has not updated for an extended period, contact us at vettaxiii.store@gmail.com with your order number.

If tracking shows that a package was delivered but you cannot locate it, please check with household members, neighbors, the delivery carrier, and nearby delivery areas first. We will assist with a carrier inquiry when appropriate, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address provided at checkout.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at vettaxiii.store@gmail.com. Include your order number and clear photographs or videos showing the issue. Please review our Return and Refund Policy for additional information.

ORDER CANCELLATIONS

Contact us as soon as possible if you need to cancel an order. We cannot guarantee cancellation after an order has entered processing or has been submitted to the supplier.

CONTACT US

For shipping questions, contact:

VETTA XIII

Email: vettaxiii.store@gmail.com